FAQ
Technology FAQ
1. Q：What are the main products of Topway?
A：Main Products：Rechargeable batteries Li-Polymer Battery,Cylindrical Battery Cell and Pack, Power Battery Pack, Storage Battery.
2. Q: What international/domestic safety certifications have your batteries passed?
Our products comply with and have obtained international standards certifications such as UN38.3, MSDS, IEC 62133, CE, and RoHS. Some products have also passed BIS, UL, and KC certifications. Specific certifications vary depending on the product series; please check the product page or contact us.
3. Q: How to safely store and use lithium batteries?
A: Store in a dry, ventilated environment at room temperature; use a matching dedicated charger; avoid squeezing, puncturing, or throwing into fire; do not disassemble the battery pack yourself.
4. Q: How can I get support if I encounter technical problems?
A: You can submit your questions through the 'Contact Us' form on the website, send an email, or call our landline directly. We promise to respond within 24 hours. For complex issues, remote analysis or on-site support is available.
5. Q: Do you provide technical documentation downloads?
A: Yes, for standard models, we provide downloadable PDF files such as the product specification sheet, safety data sheet (MSDS), user manual, and BMS communication protocol. For customized products, our engineering team will provide you with customized specifications based on your needs.
6. Q: What are the special requirements for transporting lithium batteries?
A: Lithium batteries are classified as Class 9 dangerous goods. We provide a full set of compliant transport documents (such as MSDS, UN38.3 test report, and transport certificate) and cooperate with professional dangerous goods logistics companies to ensure safe and compliant global transport.
Company FAQ
1. Q：Are you a manufacturer or a trading company?
The successful candidate will be responsible for the identifying new business opportunities with the use of a sales development methodology; customer facing, cross product offer and customer intimacy relationship development, sometimes requiring regional sales overlap
A：We are Source manufacture in battery field more than 21 years, our factory in shandong and dongguan.
2. Q：Do you accept OEM/ODM orders?
A：Yes, we are a professional battery manufacturer with our own experienced R&D team. Please feel free to contact us to understand your requirements or any ideas.
3. Q：What if I can't find the battery model suitable for our product?
A：We may not be able to update some new models online in time, you can contact us at any time to check, and we can provide customized designs.
4. Q：Can I order samples?
A：Yes, we can provide you with samples to test the quality and appearance. Production starts only after confirming the samples.